DELIVERY POLICY

Willow & Wick Crystal Boutique

We know how exciting it is waiting for a new crystal or Willow & Wick purchase to arrive, and we take care when preparing and packaging every order.

ORDER PROCESSING

Orders are carefully checked and packaged before dispatch.

Processing and dispatch times shown on our website are estimates. During particularly busy periods, sales, holidays or exceptional circumstances, processing may take slightly longer.

DELIVERY COSTS

Delivery charges are displayed during checkout before payment is completed.

The available delivery options and prices may depend on the size, weight and destination of your order.

LARGE & HEAVY CRYSTALS

Some of our statement crystals are particularly large or heavy and require additional protective packaging.

Delivery costs may therefore vary depending on the size and weight of the order.

DELIVERY TIMES

Any delivery times displayed on our website are estimates unless a guaranteed delivery service has specifically been purchased or agreed.

Unless otherwise agreed, orders will be delivered within the timeframe required by UK consumer law.

PACKAGING

We take particular care when packaging crystals.

Crystals may contain delicate points, druzy areas, natural cavities or fragile formations, so suitable protective packaging will be used where required.

Please take care when opening your parcel and removing protective packaging.

DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address when ordering.

If you realise that you have entered incorrect details, contact us immediately at:

We will try to correct the address if the parcel has not yet been dispatched, although this cannot be guaranteed once processing or dispatch has begun.

DAMAGED PARCELS

If your order arrives damaged, please contact us as soon as reasonably possible.

Email:

Please include your order number and photographs of the damaged product and, where possible, the outer and internal packaging.

These photographs can help us investigate what happened during delivery.

LOST OR MISSING ORDERS

If your parcel has not arrived within the expected delivery period, please contact us at:

We will investigate the delivery and advise you of the next steps.

DELIVERY PROBLEMS

If a delivery problem is caused by an incomplete or incorrect address supplied by the customer, please contact us so that we can determine what options are available.

Nothing in this policy affects your statutory rights.

CONTACT

Willow & Wick Crystal Boutique

85 St Johns

Worcester

WR2 5AG

United Kingdom